Frequently Asked Questions.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.
How can I contact customer service?
You can contact our customer service team by emailing us at: info@drycore.com.au
or by using the contact form on our website.
What is your shipping policy?
Shipping Times: Orders are typically processed and dispatched within 1-2 business days.
Australia Shipping:
Free shipping on all orders over $60 AUD Australia wide.
Standard delivery: 3–5 business days.
Express delivery: 1–2 business days.
New Zealand Shipping:
Free shipping on all orders over $80 AUD to New Zealand.
Standard delivery: 4–7 business days.
International Shipping:
Yes, we offer international shipping. Additional duties, taxes, and customs fees may apply depending on your country.
Do you offer a return policy?
Yes, we offer a 30-day return policy.
Items must be returned within 30 days of delivery, unused, unwashed, and in original packaging.
To initiate a return, please contact us at info@drycore.com.au.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with your tracking number.
You can track your delivery directly through the carrier’s website.
Can I cancel or modify my order?
Once an order has been processed, changes cannot be guaranteed.
Please contact us immediately at info@drycore.com.au if you need assistance.
Are there any items that cannot be returned?
Items that are damaged, heavily worn, used beyond initial fitting, altered, or not in original condition are not eligible for return.
Where can I find your privacy policy?
You can read our full privacy policy here:
Privacy Policy
Product Questions
Are DryCore socks really waterproof?
Yes — our socks are fully waterproof using a 3-layer construction that keeps external water out while allowing sweat and heat to escape.
Are they breathable?
Yes — the waterproof membrane has microscopic pores that release vapor while blocking water, keeping your feet dry and comfortable.
Can I wear them for work, sport, or outdoor activities?
Absolutely. DryCore socks are built for tough work environments, outdoor adventures, fishing, snow, camping, and more.
Do you have size guides?
Yes — size guides for men and women can be found on each product page.
How should I wash my socks?
Turn inside out before washing.
Cold machine wash or hand wash.
Air dry only (do not tumble dry, iron, or dry clean).
Wholesale & Trade Accounts
DWholesale & Trade Accounts
Do you offer wholesale?
Yes — we partner with retailers, workwear suppliers, outdoor stores, corporate teams, and industry groups.
How do I apply?
Submit a wholesale inquiry through our website or email wholesale@drycore.com.au with your business details.
Is there a minimum order?
We offer flexible order volumes depending on your needs. MOQ applies for wholesale pricing.
Do you offer bulk or corporate orders?
Yes — we supply bulk orders for events, corporate gifts, and industry supply contracts.
Can I order custom branded socks?
Custom branding and private label options are available for approved partners.