Frequently Asked Questions
Clear answers about Drycore waterproof socks, sizing, Gold Coast dispatch, Australia Post delivery, returns and product care.
Shipped from Australia
Orders are packed right here at home.
Same-Day Dispatch
Most business-day orders are dispatched the same day when placed before our daily cut-off.
Secure Checkout
Payments are processed securely through Shopify checkout.
Common questions
Choose a topic or open the questions below.
Are Drycore socks waterproof? Product
Yes. Drycore socks are built with a waterproof membrane designed to help keep water out through the covered sock area. Water can still enter from the top opening if it runs down your leg or rises above the cuff.
What are Drycore socks made for? Product
They are designed for wet outdoor conditions such as hiking, camping, fishing, muddy tracks, rain, snow trips, wet worksites and general outdoor use where ordinary socks can quickly become soaked.
Do they feel different to normal socks? Product
Yes, slightly. Because they have a waterproof membrane layer, they can feel more structured than thin everyday socks. This is normal for waterproof socks.
Can water come in from the top? Product
Yes. The top of the sock is not sealed to your leg. Avoid water levels above the cuff and avoid situations where water can run down your leg into the sock.
What size should I choose? Sizing
Choose the size that matches your usual shoe size. If you are between sizes, size up for a more relaxed fit or size down for a firmer fit.
Are men’s and women’s sizes different? Sizing
The sock fit is the same. The sizing is shown in a way that makes it easier to match your usual shoe size.
Where do orders ship from? Shipping
Drycore orders are packed and shipped from the Gold Coast, Queensland.
How quickly do you dispatch orders? Shipping
Most business-day orders are dispatched the same day when placed before our daily cut-off. Orders placed later in the day, on weekends, or on public holidays will usually be dispatched the next business day.
How long does Australia Post delivery usually take? Shipping
Australia Post Parcel Post generally takes 2–6 business days. Express Post generally takes 1–3 business days. Delivery times can vary depending on your location, Australia Post’s network and busy periods.
Do you offer express shipping? Shipping
Yes, express shipping is available when shown at checkout. Express Post is usually the fastest Australia Post option, but exact delivery timing still depends on your location and Australia Post’s network.
Will I receive tracking? Shipping
Yes. Once your order has been dispatched, tracking details will be sent to the email or phone number used at checkout.
What is your 30-day guarantee? Returns
Our 30-day guarantee is designed to help you order with confidence. If your Drycore socks do not meet your expectations, contact us within 30 days of delivery and we’ll help with the next step.
This guarantee is provided in addition to your rights under Australian Consumer Law.
Can I return my order? Returns
We accept eligible change-of-mind returns within 30 days of delivery for items that are clean, unused, undamaged and returned with proof of purchase. Return shipping costs may apply for change-of-mind returns.
What if my item is faulty or damaged? Returns
Contact us with your order number and clear photos or details of the issue. Faulty, damaged or not-as-described items will be assessed in line with Australian Consumer Law.
How do I wash Drycore socks? Care
Use a cold gentle wash with mild detergent. Avoid bleach, fabric softener and harsh chemicals.
Can I tumble dry them? Care
No. Air dry only. Do not tumble dry, iron or dry clean, as heat can affect the sock structure and waterproof membrane.
Australian Consumer Law: Nothing on this page limits your rights under Australian Consumer Law. If an item is faulty, damaged, not as described, or does not meet a consumer guarantee, we will assess the issue in line with Australian Consumer Law.
Still need help?
Email us at info@drycore.com.au with your order number or question and we’ll help you out.
Need help with your order?
Send us a message about sizing, shipping, returns, product care or anything else you need help with.
You can also email us at info@drycore.com.au.