Privacy Policy

Privacy Policy

We value and respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and, where applicable, international data protection laws such as the GDPR.

DryCore owns and operates www.drycore.com.au (across desktop, mobile, tablet and subdomains). Throughout this policy, the terms “DryCore,” “we,” “our,” and “us” refer to DryCore Pty Ltd. The terms "you," "customer," "user," or "visitor" refer to our customers and website users.

1. Collection of Personal Information

DryCore collects personal information directly from you in order to provide an enhanced customer experience and to deliver our products and services. Information we may collect includes:

  • Full name

  • Date of birth

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party payment providers)

  • Order and transaction history

  • Website browsing activity and preferences

  • IP address and device information

We collect this information when you:

  • Browse our website

  • Place an order

  • Sign up for our mailing list

  • Contact customer support

  • Participate in surveys, promotions, or competitions

  • Opt in to receive marketing materials

2. Non-Personal Information

DryCore also collects non-personal information which includes:

  • Pages visited and time spent on our website

  • Click activity, search behavior, and website usage patterns

  • Device type, browser, and operating system

  • Entry and exit points of our website

  • Aggregated analytics data

This information helps us to analyse usage trends and improve our services, products, and website functionality.

3. IP Address Collection

We collect IP addresses to diagnose technical issues, monitor website usage, and ensure website security. This data may also assist in fraud prevention and system administration.

4. Cookies & Tracking Technologies

DryCore uses cookies, pixels, SDKs, and other tracking technologies to:

  • Remember your preferences;

  • Personalize your shopping experience;

  • Display tailored advertisements;

  • Collect usage data for analytics.

You can adjust cookie preferences via your browser or device settings. Disabling cookies may impact website functionality.

We may also work with third-party advertising platforms to deliver relevant ads to you based on your browsing behavior on DryCore and other sites.

If you wish to opt out of personalized advertising:

  • For iOS devices: enable “Limit Ad Tracking” (Settings > Privacy > Advertising).

  • For Android devices: enable “Opt out of interest-based ads” (Settings > Google > Ads).

Please note: opting out of ad targeting does not prevent data collection for analytics, fraud prevention, or service optimization.

5. Third-Party Measurement & Analytics

We use third-party service providers (such as Google Analytics, Meta Pixel, Shopify analytics) to collect and report aggregate website traffic data, such as:

  • Number of page views and unique visitors;

  • Average time spent on site;

  • User flow through our website.

This aggregated, non-personal information is used to improve site performance and customer experience.

6. Use of Personal Information

We use your personal information to:

  • Process and fulfill your orders;

  • Provide customer support;

  • Communicate order updates;

  • Deliver marketing communications (with your consent);

  • Improve our products, services, and website;

  • Conduct market research;

  • Comply with legal obligations.

7. Marketing Communications

When you sign up as a DryCore customer, you may choose to opt into receiving communications via:

  • Email

  • SMS

  • In-app notifications

You may opt out of receiving these communications at any time using:

  • The unsubscribe link provided in emails;

  • SMS opt-out instructions;

  • By contacting us at info@drycore.com.au.

8. Disclosure of Personal Information

DryCore may share your personal information with:

  • Payment processors;

  • Shipping and logistics providers;

  • IT service providers;

  • Email and marketing platforms;

  • Fraud prevention and security services;

  • Legal or regulatory authorities where required by law.

All contractors and service providers are required to maintain strict confidentiality and data security obligations.

9. Related Bodies Corporate

We may share personal information with any related corporate entities solely for the purposes of providing our products and services.

10. Storage & Security of Information

DryCore takes all reasonable steps to protect your personal information from:

  • Unauthorized access;

  • Misuse;

  • Loss;

  • Interference;

  • Modification or disclosure.

Your data is stored on secure servers with controlled access. Our staff and service providers are bound by strict confidentiality obligations.

Despite our security measures, no data transmission over the internet can be guaranteed to be 100% secure. You acknowledge and accept this inherent risk.

11. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill orders;

  • Provide ongoing customer service;

  • Meet legal and tax obligations;

  • Conduct analytics and business planning.

You may request deletion of your personal information at any time, subject to legal retention requirements.

12. International Data Transfers

Some of our service providers may store or process data outside of Australia. In such cases, we ensure these providers maintain data protection standards that comply with applicable privacy laws.

13. Accessing & Updating Your Information

If you have an account with DryCore or have placed an order, you may:

  • Request access to your personal information;

  • Request corrections or updates;

  • Request deletion, subject to legal obligations.

Please contact us at info@drycore.com.au for assistance.

14. Complaints & Feedback

If you have any concerns about your privacy or our handling of your personal information, you can:

  • Contact us at info@drycore.com.au;

  • Submit a written complaint to our Privacy Officer for internal investigation.

We will respond to all complaints in a timely manner. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

15. Changes to This Privacy Policy

DryCore reserves the right to amend this Privacy Policy at any time. Updated versions will be posted on our website with the effective date. Continued use of the website after any changes indicates your acceptance of the revised policy.